Frequently Asked Questions
When will my order ship?
Please allow 1-3 business days for order processing. Most orders are shipped within this timeframe. Shipping times will vary depending on your location and the shipping method selected during checkout. You will receive a shipping confirmation email with tracking information once your order has been dispatched.
What are your shipping options and costs?
We offer a variety of shipping options to meet your needs. Standard shipping typically delivers within 3-7 business days. Expedited shipping options are available at an additional cost for faster delivery. Shipping costs are calculated based on the total weight of your order and your delivery destination. The final cost will be displayed at checkout before you complete your purchase.
Do you ship internationally?
Currently, we do not offer international shipping. We only ship to addresses within the country.
How can I track my order?
Once your order has been shipped, you will receive an email containing your tracking number and a link to track your package. Please allow a few hours for the tracking information to become active on the carrier’s website.
What is your return policy?
We want you to be completely satisfied with your purchase. If you are not happy with your items, you may return most unused and unopened products within 30 days of delivery for a full refund. The item must be in its original condition and packaging. Please note that personalized or custom-made items cannot be returned or refunded unless they are defective or damaged upon arrival.
I received a damaged/defective item. What should I do?
We apologize for any inconvenience. Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and work to make it right, typically by sending a replacement or issuing a refund.
How do I place an order?
To place an order, simply browse our website, add your desired items to the shopping cart, and proceed to checkout. You will be guided through the steps to enter your shipping details and payment information to complete your purchase.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover), debit cards, and PayPal for your convenience. All payments are processed securely through an encrypted gateway.
I entered the wrong shipping address. Can I change it?
If you realize you have entered an incorrect shipping address, please contact us immediately. We process orders quickly, so we can only modify the address if your order has not yet been processed and shipped. If the order has already shipped, we are unable to reroute the package.
How can I cancel or change my order?
We strive to process orders quickly. If you need to cancel or make a change, please reach out to us as soon as possible. We can only cancel or modify an order if it has not yet entered the shipping process. We will do our best to accommodate your request.
Are there any discounts or promo codes available?
We occasionally offer promotions and discounts. To stay updated on our latest offers and exclusive deals, we recommend signing up for our newsletter. You can also follow our social media channels for announcements.
Is my personal and payment information secure?
Absolutely. We use industry-standard SSL encryption technology to protect your personal information during transmission. Your payment details are processed through a secure payment gateway and are not stored on our servers.
Do you have a physical store I can visit?
We are currently an online-only retailer. This allows us to offer a wider selection of products and keep our prices competitive. You can shop with us anytime through our website.
How can I get more help?
For any other questions not answered here, please reach out through our online contact form. Our customer service team is happy to assist you and will respond as quickly as possible.